Tag Archives: Compliance

User Stories? I Have No Users!

by Summer Fabian

Innovation teams are often small, multifunctional crews tasked with constant prototyping.  Being open, communicative types, they find Agile useful for most projects.  Those teams often encounter a common prototyping pain point: Who writes user stories when we don’t have any …

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Social Media Governance in Regulated Industries Part 3: Documentation

by Summer Fabian

And now on to the most exciting, stimulating topic in regulated industries: documentation! I kid, I kid. Regulated Industries know the value and the burden of documentation. It may seem an inherent contradiction that you’re reading a blog titled ‘Project …

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Social Media Governance in Regulated Industries Part 2: The Right People

by Summer Fabian

Last week I introduced a basic model for social media governance in regulated industries.  This week I want to get into the details and the framework I’ve seen work and work well, starting with the people who will bring the …

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The Right Thing to Do, Part 1: Planning Social Media Governance in Regulated Industries

by Summer Fabian

Digital presence isn’t always enough.  In a market flooded with browsing material, customers are gravitating to social media as a more personal, relevant experience with the brands they use.  This migration puts pressure on our clients in regulated industries to …

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