We live in an age when speed, service, and information are hyper-priorities. I have recently noticed two competing credit card companies running TV commercials featuring LIVE people answering customer service calls—imagine that! Combine a high level of customer service with …
I have long heard it said that social media is a great tool to help build loyal customers. I agree with that. In fact, that was the premise of my first Fusion Alliance blog post! However, it can also do …
