Tag Archives: Social Media

Good Content = Good Customer Service

by Fusion Alliance News

If you’re 13, there’s a trick you can play on your 8-year-old brother if you want to weasel your way out of an apology.  Trash his grammar.  If you focus on his immature word usage, you stand a good chance …

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Twicker Tweet

by Jerry Velasco

Written in collaboration with Jimmy FauntLeRoy, Fusion Alliance Content Strategist    Pre-Season Ideation: Earlier in the football season, our team had come up with a few new ideas to advertise Fusion at Lucas Oil Stadium during the Colts season. But …

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Suits, Ties and the Cha Cha Slide

by Jon Bausman

The YMCA recently hosted a conference here in Indianapolis at which I was asked to speak.  They requested that I make two presentations: one on how to market to Millenials, and the other on social media, a topic which I quickly …

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Your Year on Twitter: How to Find Your Most Popular Tweet of 2012

by Fusion Alliance News

As we discussed last week, the website “2012 Year on Twitter” takes a look at the some of the tweets that reflect the last calendar year, including the “Golden Tweets” that generated the most retweets during 2012. Although we can …

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The Customer is always…”right”?

by John Harrison

We live in an age when speed, service, and information are hyper-priorities. I have recently noticed two competing credit card companies running TV commercials featuring LIVE people answering customer service calls—imagine that! Combine a high level of customer service with …

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