Employee Spotlight: Project Management Team
At Fusion Alliance, we hire employees that demonstrate our core values of ingenuity, commitment, integrity and performance. Already this month, we’ve talked with members of both the Digital and Mobile teams about how they use these values on a daily basis.
This week, Mike Gilbert explains how the Project Management Team “guides the Fusion team to meet our promises to customers.” If you’d like to learn more about our Project Management Team, read on:
What kind of work does the Project Management Team do?
Mike: The project managers are responsible for guiding the Fusion team to meet our promises to customers. They understand the business problem that Fusion is solving and lead the team to address it in the most effective manner for that customer. Our PMs are responsible for utilizing the talents and expertise of the team members to deliver measurable results.
How do multiple vantage points help your team create better solutions?
Mike: While many solutions are similar, each business problem is unique to the client. Diversified skills allow us to pool our knowledgebase to better adapt to different client situations. It prevents us from being one-dimensional or using the “cookie-cutter” approach to projects. We are continually learning and becoming better at solving business problems. Our clients expect our experiences to help them solve problems, not necessarily duplicate the same solution used at another client.
What traits do your co-workers possess that help deliver quality solutions?
Mike: Our staff has a sincere desire to help our customers. That drive creates the energy to inquire beyond the obvious, research past leanings and current offerings, and compare and double-check.
What does a “true service orientation” mean to you?
Mike: The customer and solving their business problem is the guiding principle. Fusion’s attitude and actions are driven with this in mind. This also means “telling it as it is” in order to arrive at the true definition of the business problem and associated impact. We have to be honest about these things in order to define the success criteria of any solution we may develop.
Mike also discussed how his team’s values extend beyond business hours. Whether serving their communities, helping a neighbor or volunteering at church, the Project Management Team truly lives Fusion’s values throughout all aspects of their lives.
SOUND OFF: Do these sound like people with which you’d like to collaborate? Contact us to learn more about how our products and solutions could benefit your business.
